Welcome to Central Health's Medical Access Program (MAP) or MAP Basic
MAP and MAP Basic connect members like you to local doctors, dentists, pharmacies, and specialists. After your first doctor’s appointment as a MAP member you can access your medical records, test results, and make future appointments by logging into your MyChart Account.
Our new look
At Central Health, we make sure you can get the healthcare you need, wherever you are.
We’re happy to announce we have a new look for the Central Health system that shows how we are all united in our promise to give you the best care possible.
How will this new logo affect you? It will make it easier for you to see Central Health, CommUnityCare Health Centers, and Sendero Health Plans are parts of the same healthcare system.
Even though we are all getting a makeover, the services we offer you won’t change. You will not need to do anything different. Just know the Central Health system is working together to make healthcare better for everyone in Travis County.
Changes you will see:
This fall, the logo and colors on the MAP and MAP Basic cards will change. Don’t worry, your current card is good until it expires. Your new card will have all the same info as your old one.
Over the next year, our new logo will begin to show up on emails, letters, websites, and social media.
Over the next two years, our new logo will be on our employees’ uniforms and on clinic signs.
Our new logo comes from talking to many MAP members like you. It stands for compassion, commitment, trust, and working together. It is bright and colorful to show we are modern and always ready to help.
When you see our new logo, it will be clear the Central Health system is working together to take care of you. If you are signing up for MAP, seeing your doctor, or getting your medications, know we are here for you.
Questions?
Call 512-978-8130, option 3
Email contact@dlokoko.com
Follow us for updates on Facebook, Instagram, and X @CentralHealthTX
Schedule your first appointment
The first step as a new member is to schedule an appointment with a primary care provider (PCP).
Your primary care provider (PCP) is the doctor, nurse practitioner, or physician assistant you will see first for your medical care. They will make sure all your healthcare providers, including specialists, work together.
Call the clinic’s phone number on your membership card to schedule a new patient visit as soon as possible.
- Are you sick before your first visit?
You can visit an Urgent Care Clinic in our network. - You selected your clinic when you enrolled.
- Don’t wait, it may take a couple of months to be seen as a new patient.
- Get Regular Checkups also known as wellness visits.
- It’s important to get a checkup every year, even if you’re not feeling sick.
Specialty services
- Pulmonary function testing – Tests that check how well your lungs work.
- Infectious disease management – Care for people with illnesses that can be spread to others.
- Ultrasound – Using sound waves to see inside your body.
- Hepatology – Care for people with liver problems.
- Clinical pharmacy – Help from experts to use medicines safely.
- Pulmonology – Care for people with breathing problems.
- Behavioral health counseling – Talking with someone to help with mental health.
- Nephrology – Care for people with kidney problems.
- Gastroenterology – Care for people with stomach and gut problems.
- Podiatry wound care – Managing injuries to promote healing.
- Pre-operative assessment – Checkup before surgery to make sure you’re ready.
- Supportive and palliative care – Help to feel better when you have a serious illness.
- Podiatry – Care for foot and ankle problems
- Podiatry x-ray – Taking pictures of bones in your feet.
Covered services
Primary care
- Adult primary and preventive health care
- Pediatric primary and preventive health care
- Gynecology services and women’s health services, excluding obstetrics
(OB) services - Immunizations
- Cancer screenings
Other care services
- Physical Therapy
- Hospice And Palliative Care
- Skilled Nursing
- Home Health
- Durable Medical Equipment
- Hospital Services
Behavioral health
- Therapy, counseling, and psychiatry
- Psychiatric inpatient care
- Intensive outpatient services
- Crisis residential services
- Emergency stabilization/crisis extended observation
Urgent care
An urgent care center is an option for minor illnesses and injuries such as:
- colds, flu, and allergies
- sore throats
- fever
- earaches
- vomiting, nausea, or diarrhea
- rashes and skin infections
- sprains and strains
- minor bone fractures
- pink eye
- small cuts requiring stitches
Urgent care centers often can also do lab tests and X-rays. You can walk in without an appointment. Many of these centers have evening and weekend hours.
Dental
Healthy teeth and gums are an important part of your health and wellbeing. MAP, MAP Basic, and MAP Basic Dental Only cover many important dental services, including:
- Regular dental exams and cleanings
- Periodontal services (gum care)
- X-rays of your teeth
- Fillings for cavities
- Tooth extraction (removal)
- Dentures (false teeth)
- Oral surgery
Dental services are offered at CommUnityCare, Lone Star Circle of Care, People’s Community Clinic, and Manos de Cristo. Call the number on your membership card to make an appointment.
Pharmacy and medications
MAP and MAP Basic cover pharmacy services, including prescriptions and disposable medical supplies like insulin syringes.
Based on your membership plan your copay may be up to $30. Review your membership card to see the amount you will pay in the line called RX: Form/Non-Form $X/$X.
Need help with prescriptions?
Call our Pharmacy Helpline at 512-978-8139.
Always show your membership card when you get a prescription. Your doctors also need to know when you have a new card.
It is important to talk to your provider about where to pick up your prescription.
Emergency care
If you need medical emergency services, call 9-1-1 or go to the closest Emergency Room.
Your membership card
MAP card
MAP Basic Card
ID#: Your unique membership number
Group ID: Identifies your group/plan
Group/Plan: Your MAP or MAP Basic plan you are enrolled in
EFF: The date your health care services start. Stands for “effective”
EXP: The date your membership expires.
Name: Your name
DOB: Your Date of Birth.
PCP: The name of your Primary Care Provider or Clinic and their phone number
PCP/SPC/UC $XX: Primary Care / Specialty Care / Urgent Care with copayment amounts
OP/ER/IP: Outpatient, Emergency Room, Inpatient with copayments amounts
RX: Pharmacy / prescription with copayment amoiunts
DEN/SPDEN: Dental, Specialty Dental with copayment amounts
RXBIN/PCN/GPN ID: For pharmacy use only
- Always show your membership card and photo identification when you check in for an appointment or pick up a prescription. Your clinic and pharmacy also need to know when you have a new membership card.
- You are the only one who can use your membership card.
- You could lose your services from Central Health if you let someone else use your card.
- If you have a friend or family member who needs healthcare, they can apply for MAP and MAP Basic online at dlokoko.com/map or call 512-978-8130 for help.
How do I renew?
Renew your membership card before it expires so you always have coverage. Keeping your coverage active is the best way to make sure you get the care you need when you need it.
Renewing your membership is easy.
- GATHER the documents you need (listed below this section)
- SUBMIT your application online or call 512-978-8130 to get started.
- OR APPLY in person at several locations across Travis County. Call 512-978-8130 to schedule a MAP application appointment.
- WATCH for important updates from Central Health. These can include mailed letters, phone calls, emails, or text messages.
- Start your renewal process at least 30 to 45 days before your card expires.
- MAP card members renew every 6 months.
- MAP Basic card members renew every 12 months.
- Look next to EXP to find out when your MAP or MAP Basic card expires.
- Opt-in for text messaging reminders
Documents needed
Proof that you live in Travis County
Examples:
- Lease agreement
- Current utility bill
- Mail postmarked (last 30 days)
Picture ID (adults only)
Examples:
- Driver’s license
- Foreign ID
- Passport
Proof of U.S. citizenship or residency for your household members, if applicable
Examples:
- Birth certificate
- Legal Permanent Resident Card
- Passport
Proof of your household’s monthly income
Examples:
- Check stubs from the last 30 days
- Current year retirement or social security benefits letter
- Self-employment income
Proof of Health Insurance for your Household Members, if Applicable
Examples:
- Medicaid card
- Medicare card
- Private health insurance
Proof of your household size
Your household includes yourself, your spouse, and children living with you under age 18.
Examples:
- Birth certificates
- Picture identification (adults only)
- Legal guardianship papers